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Returns & Refunds
Best Diamond Watch Return and Refund Policies |
Return/Refund Policy
Best diamondWatch.com will gladly exchange or refund any unworn and undamaged item(s), no questions asked All returned item(s) must contain original packaging materials, gift boxes, warranty cards and documentation. All returns need a Return Merchandise Inspection (RMI) number from Best Diamond watch Once an RMI is issued the return instructions will be given watches and jewelry must be returned to us and received within 15 days of original shipment date to customer. All merchandise must be free from damage, alterations and wear. 1. We offer a 100% money-back guarantee if the item is not as described.
2. Some restrictions may apply and are subject to a 15% restocking fee**.
3. Shipping/Handling is non-refundable.
Items custom designed or custom sized (either by us at the request of the customer, or by outside location) cannot be returned or exchanged.
Orders and shipments to addresses outside the U.S. are not covered under this return policy.
Please call to arrange for exchanges and returns.
Refunds
In case of a return, a refund will be issued to the customer for the full amount of the returned item excluding original shipping , handling and insurance expenses and 15% Restocking fee. The same also applies for an exchange with a balance due to the customer. For your security, please return the package to us by an insured courier (FedEx, UPS or USPS) and retain your receipt. Please make sure the item is insured for full cost. This will protect you in case your jewelry or watch is lost in transit.
For purchases paid by a credit card the customer's account will be credited within 3 business days of return receipt and verification of merchandise. For all other forms of payment a refund by corporate check will be issued within 5 business days.
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